CII’s Technology Transformation with Versatile Commerce
Versatile Commerce enabled the Chartered Insurance Institute (CII) to enhance their existing technology landscape by integrating modern functionalities with their legacy systems, improving their member communications, and overcoming a variety of operational challenges through tailored technology solutions.
Business Challenges
Legacy systems and operational hurdles
The Chartered Insurance Institute (CII), headquartered in London and chartered under the UK monarchy, is an esteemed organisation serving insurance and financial services professionals. CII sought to enhance its technology infrastructure and streamline operations while integrating with its legacy systems.
Key challenges included:
Legacy Systems Integration with New Technology: While CII continued to rely on a well-established technology stack for core business operations, they sought to integrate modern solutions without disrupting ongoing processes.
Enhancing Communication Efficiency: CII's manual communication processes, particularly for member renewals and course updates, were time-consuming and expensive. The institute needed a way to digitally streamline these processes, reducing reliance on physical mail and improving member engagement.
Managing Membership Structures: CII members' qualifications and course completions determine their membership levels, resulting in regular fee adjustments and skill-based upgrades. The requirement was to create a robust application capable of automatically handling these level transitions, fee transactions and adjusting membership pricing accordingly. This necessitated going beyond the standard off-the-shelf capabilities.
Solution
Outcomes
Optimized operations and substantial cost reductions
At Versatile Commerce, our unwavering commitment to our clients is the cornerstone of everything we do. We go beyond simply understanding their challenges and complexities and embrace innovation to develop transformative, bespoke solutions tailored to the unique needs of our clients. We simplify complex challenges into elegant, user-friendly solutions that consistently deliver. Choose Versatile Commerce for unparalleled adaptability, expertise, and a seamless journey towards digital transformation.
